Saturday, September 6, 2014

In which second opinions are a very good thing - mostly........

"So this is what they wrote up?" Fawn said.

"Apparently," I said. "They were trying to pressure Maddy into leaving her keys and taking a rental car. They kept saying it wasn't safe to drive. I think she finally convinced them that she had to go talk to the bank about getting the money for the work. With parts, labor and tax, it would have probably been over two thousand dollars."

"And may I add that she totally did NOT state any of this - stuff. She didn't mention anything other than it needing the oil change the appointment was for."

Maddy had a pretty ugly little thing happen at the dealership when she took the Rogue for an oil change. (I need to add that this isn't a Nissan dealership - it's a Jeep/Dodge/Kia/Hyundai place.) The mechanics sent the poor girl at the counter to tell her that they had done a 100-something-point inspection and found all this stuff wrong with the Rogue and she needed to leave it and make arrangements for a rental because it "just isn't safe to drive." Maddy, however, kept politely saying she'd need to go to her bank and speak with them about getting the money BEFORE she agreed to anything and (finally) got the keys back and got out of there. Before we'd gotten a mile, the "check engine" light was on. So Maddy pulled into the Walgreens lot and - hello, loose gas cap. (It wasn't loose before they started messing with her car. Just sayin'.) A few clicks and - no more light.

"It was making a funny little whirring noise every now and then. Like a baseball card in the spokes of a bicycle. Except I hadn't mentioned it or asked them to check it," Maddy said, coming in.

"Is that why you took it to Hyatt's?" Fawn said.

Maddy nodded. "Guess what it was."

"A baseball card?"

"Nope. Mud flap. It had gotten bent and was hitting the wheel. Problem was, it wasn't where I could see it without crawling under the car. They just bent it back into place. And the vibration when I hit the brakes really hard - which I also had NOT mentioned - that they claimed was the "worn bushings" or whatever - that was because the brake rotors hadn't been replaced when I had the brakes done and they were in really bad shape. The pads had worn down just enough for it to be noticeable."

"Didn't the dealer do the brakes?" I seem to remember going with her for that early in my blogging career.

She nodded. "So Hyatts redid the brakes and did the inspection. I actually had been expecting them to tell me that something really horrible and expensive was wrong with the Rogue, but it wasn't. Not that brakes are cheap, but it was a lot less than the two thousand the dealer was trying to charge me. So no more dealer. It's Hyatt's from now on."

"Did you tell them what the dealer said?" Fawn asked.

"No. I didn't want to come off like I was trying to play them off of anyone else. If something was wrong, they'd find it. But you know, when things started going really wrong with my little black Saturn, it wasn't like someone coming out and telling me "oh, by the way, your transmission's shot." I knew something was weird before that. Every time something's gone wrong with one of my cars, there were symptoms. And the symptoms the Rouge had just didn't match what they were telling me."

"Like how?"

"Well, they were saying the torn boot was on the passenger side, but the noise supposedly coming from it was coming from the driver's side. Kind of a clue that something wasn't right...."

"So what are you going to do?" I said. "You should tell someone. Report them. Dutchess Cars, I mean."

"To who?" Maddy looked at the writeup. "And I don't think I have a case with the way they phrased it. I think the best I can do is warn everyone to get a second opinion if something like that happens to them."

"Something like what?" Hawthorne said, coming over to look. "The heck?"

"The dealership's explanation for a bent mudflap." Maddy explained.

"Losers. They saw a female walk in and their eyes lit up with dollar signs - ka-ching! - like in an old cartoon or something." Hawthorne looked disgusted.

"And oddly enough, the Rouge was just out of warranty by about fifty miles," I added.

"Hmmmm..." Hawthorne looked thoughtful. "I'd say it's time we opened up a nice big can of whoop--"

"Hawthorne, stop. Every time you take matters into your own hands that way, something bad happens."

"Yeah, to the idiots who deserve it. Tempest, these morons can't go around thinking that just because a customer is a woman, they can rip her off. It's not right!"

"You also don't know that was what happened. Maybe they just made a mistake."

"That's a pretty big mistake for someone who's supposed to know what they're doing." Hawthorne retorted.

(For the record, I'm with Hawthorne on this, although I don't think I'd trust her taking matters into her own hands either....)

"I say we go all gladiator on them. Fa-tang! Fa-Tang! I tell you, I would make an awesome gladiator, wouldn't I?"

"Nefoedd helpu ni..." I'm not sure what Tempest said, but I think it's Welsh for "Oh crap..."

Maddy's note: It's "Heaven help us," according to Google Translator. I think the devic facepalm says it all, though....

No comments:

Post a Comment